this has always puzzled me- why do our locals complain so much about our national air carrier? ive heard all sorts of complains, everything from lousy service to not so pretty-looking air stewerdesses! im not posting this blog entry to sing any praises about Singapore Airlines and say that they're the best in the world, but i just feel that we complain far too much sometimes...and personally, ive not experienced any lousy service of any kind on any Singapore Airlines flights that ive taken.
anyway, just want to commend on the effiency and professionalism of Singapore Airlines. my friend was supposed to leave on a midnight flight back to Sydney 2 days ago. however, upon checking in, they realised that the flight had been overbooked.after they found out that it was impossible to have him upgraded (it was a full flight) they gave him a full explanation abt the situation immediately and was extremely apologetic. They then promised to check him in on the next available flight(following morning), gave him $500 cash and issued him a complimentary upgrade pass. His luggage was still promptly checked in so that he didnt have to go through all the check-in procedures the following morning. though it was a lil inconvenient on my friend's part, i dont think he complained. Afterall, he had gotten himself a free 500 bucks and an upgrade.
As the slogan reads, Singapore Airlines- a great way to fly, but in my friend's case, it'll be Singapore Airlines- definitetly a great way to fly! :P
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